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Delivery Info

UK

 

PLEASE NOTE: If you have not recieved your parcel withing 7 days of placing the order (if international allow upto 14 days) contact us on info@thecloakedroom.com including your name and Order Id and we will try to solve your query as quickly as possible.

When available you may select one of the following two delivery methods during checkout:

 

Standard Delivery (WHERE OFFERED): Royal Mail* - We aim to deliver within 1-3 working days £3.99 per order

                                                                                     - For lighter items (where offered), delivery 1-4 working days £1.70 per order

 

International Delivery (WHERE REQUESTED): DHL Express/Royal Mail* - We aim to deliver within 3-10 days £10.00 per order

                                                                                                                               - For Lighter Items (where offered), delivery 3-10 days £4.99 per order

 

 

 

IMPORTANT INFORMATION FOR UK DELIVERIES:

 

*ALL ORDER TIMES DEPENDENT ON RM STRIKES OR OTHER INDUSTRIAL ACTION. PLEASE BE AWARE THAT ORDERS PLACED PRIOR AND DURING PERIODS OF INDUSTRIAL ACTION MAY FACE DELAYS OF UP TO 7 DAYS FROM OUR EXPERIENCE.

 

  • Before placing your order, please note:

  • If you place your order before 1pm on Monday to Friday it will be dispatched by our couriers, to arrive within 3 working days (Express Delivery) and will arrive between 8am and 5pm.

 

  • We cannot specify a particular delivery time within the 8am-5pm window.

  • We reserve the right to suspend refunds for non-delivered items until our carriers have confirmed that the order is lost.

 

After your order has been shipped:

 

  • The delivery address may not be changed.

 

  • You may track your order from our couriers website using a unique tracking number which can be emailed to you if requested.

 

  • If nobody is available at the delivery address to sign for the delivery, the driver will leave a card through your door with details of how to collect your parcel from the depot, or how to arrange for re-delivery.

 

  • If your order is returned to us we will automatically re-send it free of charge up to a maximum of two times. If after this the delivery is still unsuccessful we will contact you to arrange alternate delivery arrangements.

 

USA & CANADA

 

Standard Delivery only - approximately 5 - 10 working days. (allow upto 14 days)

 

  • Cost of this delivery is subject to weight

 

  • Please note that delays can occur in customs, and these delays are beyond our control.

 

  • The cost of shipping is calculated automatically on receipt of billing information, THECLOAKEDROOM.COM shall direct email to buyer confirming delivery costs.

 

  • Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

EUROPE

 

Standard Delivery Only - approximately 3 - 10 working days.

 

  • Cost subject to weight

 

  • Please note that delays can occur in customs, and these delays are beyond our control.

 

  • THECLOAKEDROOM.COM shall direct email to buyer confirming delivery costs if different to the international cost.

REST OF THE WORLD

 

Standard Delivery Only - approximately 3 - 14 working days.

 

  • Cost of this delivery is subject to weight.

 

  • Please note that delays can occur in customs, and these delays are beyond our control.

 

  • THECLOAKEDROOM.COM shall direct email to buyer confirming delivery costs if different to the international cost.

  • Important: Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.